Ben was great at helping The Business recover outstanding invoices, working through a tricky mediation. He was supportive and kept us up to date with the progress of the case through to a successful outcome for us!
Owner, Manufacturing Business.
Raven Recoveries is a modern debt recovery agency built on a simple principle: you shouldn’t have to choose between getting paid and keeping your customers.
Firm on payment. Respectful in approach. Focused on results.
With over 25 years of business experience, we understand the challenges you face when dealing with late payments. We know that many of your debtors are customers you want to retain for future business – which is why our approach is built upon the ethos of:
Firm on payment. Respectful in approach. Focused on results.
We use our purpose-built secure client portal to manage every case from start to finish, giving you complete transparency and real-time updates on your recovery progress.
From sole traders to limited companies, we work with businesses across the UK who need outstanding invoices recovered professionally and efficiently.
Our pre-legal debt recovery service acts as your professional intermediary – handling the difficult conversations and persistent follow-up so you can focus on running your business.
Raven Recoveries want to be Your outsourced collection partner, to support You in recovering what’s owed without losing customers.
OUR SERVICES
OUR PROCESS
WORKING WITH US
WHAT OUR CUSTOMERS THINK
Probably not a normal case for Ben but he was great at liaising with a tenant who we were struggling with on unpaid rent.
We received the monies in full within 3 days and were able to resume the relationship with the tenant again.
Director, Commercial Lettings and Sales
It took a while to receive the payment as the customer was in a tricky situation themselves.
The team worked hard to keep the customer engaged with the process and manage the payment plan to see us receive outstanding debt.
We were worried that we weren’t going to see a result or end up in court but patience paid off and we got the outcome we wanted!
Finance Director, Managed Service Provider offering IT and Telecom services
We were kept up to date throughout the process and were really happy to see all of the costs covered by the business who owed us the money. From the outset the process was explained in full and made easy to understand.
Owner, Car and Van Mechanic
FAQ
A debt recovery agency specialises in recovering outstanding debts, typically unpaid or overdue invoices; on behalf of businesses.
We act as professional intermediaries, handling communications and negotiations with debtors to secure payment.
Our pre-legal service focuses on resolving debts without court action, maintaining professional relationships while being firm on payment.
We charge a £250 engagement fee to begin work on your case, this secures our exclusive services and is added to the debt claimed from your debtor.
Beyond this, we work on a commission-based model – our fees are only charged upon successful recovery. This means minimal upfront risk to you, and we’re incentivized to achieve the best possible outcome.
Every case is different, but most debts are resolved within 30-90 days.
Simple cases where debtors respond quickly can be settled within weeks, while more complex situations may take longer. You’ll have real-time visibility of progress through your secure client portal throughout the process.
If a debtor disputes the debt, we’ll work with you to review the claim and gather supporting documentation. We aim to resolve disputes through professional negotiation. If the dispute is genuine and cannot be resolved, we’ll advise on next steps, which may include legal action through our commercial legal partner.
If our pre-legal recovery process doesn’t achieve results, we can escalate to our vetted commercial legal partner who can issue court proceedings with your approval. Legal costs are typically passed to the debtor and recovered at no cost to you. Alternatively, we offer a debt purchase option for immediate payment.
Our approach is specifically designed to recover what you’re owed while preserving business relationships.
We remain respectful and professional at all times, acting as a neutral third party.
Many debtors appreciate dealing with a professional intermediary rather than directly with their creditor, and relationships often improve once the debt is resolved.
We’ll need:
- Invoice details and payment terms
- Debtor contact information
- Any previous correspondence about the debt
- Supporting documentation (contracts, delivery notes, etc.)
Our onboarding process is straightforward and we’ll guide you through exactly what’s required. Most clients are set up within 24 hours.
We calculate statutory interest and compensation in line with the Late Payment of Commercial Debts (Interest) Act 1998. This includes:
- Statutory interest at 8% plus the Bank of England base rate per annum on the outstanding amount
- Fixed compensation for recovery costs: £40 for debts under £1,000, £70 for debts £1,000-£9,999, and £100 for debts over £10,000
- Reasonable costs incurred in recovering the debt – your registration fee would fall into this category and is passed onto the debtor.
We’ll work with you during the debt validation stage to calculate the exact amount owed, ensuring you claim everything you’re legally entitled to. This forms the basis of our Letter Before Action to your debtor.
We operate a simple sliding scale based on the age and value of your debt, with a No Win – No Fee policy.
For debts 0-12 months old:
| Invoice Value | Commission Fee |
|---|---|
| £1,000 – £5,000 | 15% |
| £5,001 – £10,000 | 12.5% |
| £10,001+ | 10% |
The larger the debt, the lower our percentage. Commission is only charged on successfully recovered funds – if we don’t recover your debt, you don’t pay commission.
Note: Our £250 engagement fee applies to all cases, which is added to the debt claimed from your debtor as its a Reasonable Cost incurred in recovering the debt.